Help Desk

Understanding Your Bill
How to read your Bill PDF

Product 101 - Watch the How to read your bill video

BILLING STATEMENT
Our bills are clearly organized, easy to read and simple for you to find details about your services and charges.

• Broadstripe Account Number
  
• Payment Due Date
• Service Period

Your Broadstripe bill also includes:

• Prior balance due for previously provided service
• Any payments received and applied to your account
• Current charges for all services
• Detailed breakout of applicable taxes and fees
• Combined service discounts

ONLINE BILLING CUSTOMERS
Simply login to broadstripe.com, select “Online Billing” and then select the link for Maryland Customers. From this site you will be able to register by simply entering your phone number and then the last 4 digits of your phone
number as a default PIN — then follow the instructions to establish online billing.

In addition to being able to pay your bill online and view your billing history, there are several other features
available on this online billing system, including:

• View your latest bill
• Order pay-per-view (PPV) and review your PPV order history
• Enable or disable PPV services for security
• Change your PIN

PAYMENT OPTIONS

• Recurring payments: Saves you time by pre-authorizing your bill payments. Each month we’ll automatically withdraw your amount due from your bank account or charge your credit card on your account due date. Call us at 877-882-7623 and we’ll set it up.
  
  
• Online billing: Securely receive and pay your bill each month from anywhere you have internet access. To enroll, go to broadstripe.com and select “Online Billing.”
  • By phone: Pay your bill anytime 24/7 over the phone through our automated bill payment option using a MasterCard or Visa credit or debit card. Just call 877-882-7623 and follow the prompts.
  
  
• By check: Make your check payable to Broadstripe and mail it with your payment stub in the envelope that’s included with your bill.
  
  
• Local payment center: For a list of local payment stations, please visit broadstripe.com and select “Support” then “Payment Centers.” Payment centers are located throughout our service area.

NEW BILL DELIVERY OPTION — GO GREEN!

• We can now provide a paperless email bill: To establish this option, call us at 877-882-7623 and we’ll set up your account to deliver your bill in PDF format via email monthly.

PAY-PER-VIEW (PPV)
Ordering can be done by:

1. Calling our standard customer service phone number at 877-882-7623, then following the prompts to order;
   
   
2. Ordering online from broadstripe.com and selecting “Online Billing”; or 3) ordering directly from your digital cable receiver and remote control:
   
   
   • From the main menu, select PPV to view all of the programs currently available.
   • Highlight the title and press ”OK” to display the program information screen.
   • Highlight ”BUY” and press ”OK,” and then follow the on-screen prompts to complete your order.